Head of IT Solutions Delivery

About the Company

Generali Thailand. We celebrate diversity and believe that different perspectives make us stronger. For this role, strong Thai communication skills are essential because you will work closely with our local team and collaborate on daily operations. We are looking for someone who can speak and understand Thai confidently (reading and writing are not required).

About the Role

We are seeking a highly qualified Head of IT Solutions Delivery to lead two critical functions: Solutions Delivery and Incident Management. This role is accountable for the end-to-end delivery, stability, and ongoing evolution of the company’s core insurance platforms, as well as its non-core and digital application landscape. The position provides strategic leadership, governance, and executive oversight across application development and incident management, ensuring business continuity, regulatory compliance, and sustainable system performance. The role partners closely with business executives, vendors, and internal teams to balance delivery speed, system resilience, and long-term modernization objectives.

Responsibilities

• Systems oversight across 6 domains: Distribution Channels Support Systems, Customer Support Systems, Group Business and Claims, DM Support Systems, Core Insurance Systems, other peripheral systems.
• Solutions delivery: Design and supervise scalable and secure IT architectures; lead software development and deployment; ensure seamless integration with existing infrastructure and third-party integrations/API management; provide high-level technical support; ensure quality and performance; allocate development resources; manage vendor and service provider relationships; engage stakeholders to align solutions with business needs; identify and mitigate risks related to IT projects and service delivery.
• IT management team responsibilities: Define and execute IT solutions and development strategies aligned with business objectives; oversee delivery plans, priorities, and resources to ensure timely, in-scope delivery; lead and develop high-performing IT teams, including succession management; foster continuous improvement, service quality, and modern engineering practices; ensure governance, adherence to enterprise standards, industry best practices, and insurance regulatory requirements.
• Incident management: Lead incident management team for prompt and effective resolution; formulate and implement incident management processes and protocols; ensure effective stakeholder communication throughout incident lifecycle; oversee root cause analysis and corrective actions; drive continuous improvement of incident processes.

Qualifications

• Degree in Information Technology, Computer Science, Engineering or a related field.
• 12–15+ years' experience in application development, production support, and technology leadership.
• Strong technical background across modern application development and legacy platforms, including Java, front-end programming (Angular, Ionic), Node.js, AWS services, and traditional enterprise systems such as IBM AS400, COBOL, DB2, and batch processing.
• Proven track record in incident management leadership, system stabilization, and production governance.
• Experience leading large teams and managing complex vendor ecosystems.
• Insurance, financial services, or regulated industry experience strongly preferred.
• Excellent communication and interpersonal abilities; strategic thinker with analytical and problem-solving skills; ability to work effectively under pressure and make swift decisions in high-stress situations.
• Familiarity with industry standards and insurance regulations and demonstrated success in driving innovation and continuous improvement.
• Must be able to speak and understand Thai confidently (reading and writing not required).

Benefits

• Fixed bonus and performance bonus.
• Hybrid working and remote teaming; Work from Anywhere.
• Equality welfare & benefit (LGBTQA+).
• Global online training modules and personalized learning journey.
• International opportunities for career growth.
• Community support with employee well-being resource groups.