(Fluent German) Customer Support Consultant (Future Openings, remotely)

About the Company

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we're expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Responsibilities

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Qualifications

• Fluent German and English communication skills (at C1 level or higher)
• 6+ months of experience in a customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Skills

• Experience in technical support will be a great plus

Benefits

• Flexible working hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time and an internal health policy
• Responsive leadership focused on development and long-lasting cooperation
• Culture built on trust with no time-tracking requirements

Additional Information

Benefits and conditions may vary depending on the terms of your engagement. Some benefits typically apply to employees; independent contractors may not be eligible for all of them. Final terms will be clearly defined in your agreement if selected.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

If this is about you — let's get to know each other before 2026 opens its doors. We can simply exchange ideas or talk through the opportunities for our growth together.