Service engineer

About the Company

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.

Veralto’s Water Quality Companies – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics – helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans.

Hach-TH Water Quality Platform, a part of the Hach Company, is a leader in manufacturing and distributing analytical instruments and reagents used to test water quality and other liquid solutions. In response to the rapidly expanding reagent in water test business in Thailand, we are seeking a highly motivated and experienced individual to join our Water Quality Thailand Group as Service Engineer.

Position Summary

Performs consultation with customers and manages installation projects involving customer service, training, the installation, modification and repair of complex equipment and computerized systems with a broad scope of responsibility. Assigned projects are diverse in problem solving, requiring judgment in selecting best correctional method.

Essential Duties & Responsibilities

• Consults with customers on equipment, may conducts site surveys, complete drawing and measurements to release a design with regards to equipment needs and location of equipment. Must use independent judgment.
• Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order.
• Analyzes and isolates equipment start-up malfunctions and takes corrective action. May initiate interim repairs until parts / equipment arrive on site.
• Trains customer personnel on equipment operation and maintenance responsibilities.
• Represents company in dealing with customer and is responsible for customer’s satisfaction with equipment.
• Makes technical presentations and has a strong knowledge of company products.
• May provide work leadership and train other employees.
• Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Normally receives no instruction on routine work and general instruction on new assignments.
• Provides crisp and timely written communication in conjunction with the full execution of all required written reports.
• Regular and punctual attendance.
• Requires extensive domestic travel and up to 50% international travel.

Other Duties & Responsibilities

• Performs other work-related duties as assigned.
• Prepares daily logs and reports of work performed.

Education, Experience & Skills Required

Education & Experience:

• Bachelor of Science degree in Electrical or computer Engineering.
• Preferred 5 years of experience in working as a customer support engineer for multi-disciplinary products.
• Must be proficient with computers and desktop applications.

Skills Required:

• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Excellent customer service and interpersonal skills.
• Positive, enthusiastic, focused, polished and genuine in all internal and external correspondence & interactions.
• Dynamic listening skills.
• Must exercise independent judgment and discretion in perform work.
• Friendly, courteous attitude.
• Ability to build rapport with customers and make a lasting favorable impression.
• Good English skills in verbal and written communication.
• Working experience with international technology companies.
• Experience in working in a variety of Asian countries.