E-commerce Supply Chain Manager

About the Role

The E-commerce Supply Chain Manager is responsible for overseeing end-to-end supply chain operations, ensuring seamless product flow from inbound to fulfillment across multiple sales channels (e.g., TikTok Shop, Shopee, Lazada). This role focuses on inventory accuracy, fulfillment efficiency, cost optimization, and vendor coordination to support high-volume, fast-paced e-commerce operations.

Responsibilities

• Manage the full supply chain cycle: procurement, inbound, warehousing, fulfillment, and last-mile coordination
• Ensure smooth operations across live commerce, marketplace, and campaign-driven sales
• Align supply planning with sales forecasts and campaign schedules; support campaign planning (e.g., Double Day, Live events) with accurate stock allocation
• Oversee inventory control, stock accuracy, and reconciliation processes; monitor stock levels and ensure optimal inventory turnover
• Implement systems to prevent stock loss, damage, or discrepancies
• Coordinate with warehouse teams and 3PL partners for efficient picking, packing, dispatch, and timely inbound delivery with quality compliance
• Manage replenishment planning to avoid stockouts or overstock; negotiate terms, lead times, and service levels with suppliers, brands, and logistics partners
• Monitor and optimize fulfillment performance (lead time, SLA, delivery success rate) and identify cost-saving opportunities in logistics and operations
• Track key supply chain KPIs such as inventory accuracy, order fulfillment rate, delivery lead time, and cost per order
• Use data to identify bottlenecks and improve operational efficiency; design and implement SOPs; collaborate with tech/BI teams to enhance reporting and system integration

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Operations, or related field
• 5–8+ years of experience in supply chain or e-commerce operations
• Experience in marketplace or live commerce environment is highly preferred
• Strong understanding of inventory management and fulfillment processes
• Experience working with 3PL, warehouse systems, or ERP