Magnum Professionals Customer Development

About Us

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The Role

Support the growth and execution of Magnum Professional within the HoReCa channel. You will work closely with internal teams and customers to drive sales, improve in-store execution, and strengthen customer relationships. You will co-own the end-to-end customer development agenda—strategy, sales execution, on-ground team leadership, and customer partnership—ensuring Magnum Professional becomes the preferred ice cream partner for HoReCa operators across Thailand. This role is ideal for someone looking to build strong commercial and customer development capabilities in a dynamic environment.

What you'll be responsible for

• Channel & Customer Strategy
  • Execute channel plans and customer initiatives within assigned territories or accounts.
  • Support the onboarding of new HoReCa outlets and expansion of product listings.
  • Ensure strong in-outlet execution, including visibility, menu presence, and activations.
  • Monitor competitor activities and provide market feedback.
• Sales & Account Support
  • Manage a portfolio of HoReCa customers and build strong day-to-day relationships.
  • Support negotiations and agreements with customers in line with company guidelines.
  • Assist in preparing proposals, promotions, and activation plans for key accounts.
  • Track sales performance and ensure achievement of assigned targets.
• Customer Excellence
  • Build and maintain strong relationships with key customers, acting as the ambassador of Magnum Professional and the voice of the customer internally.
• Operational Excellence
  • Coordinate with Finance/Business Development team to ensure competitive offers to customers.
  • Drive flawless execution of in-market activities: distribution expansion, menu/listing gains, visibility, and activation in HoReCa outlets.
  • Ensure compliance with company processes and standards in all customer interactions.
• Data & Reporting
  • Monitor sales data, customer performance, and execution KPIs.
  • Provide regular updates and insights to line manager on opportunities and challenges.
  • Support forecasting and basic planning activities.
• Cross-functional Collaboration
  • Work closely with Marketing, Supply Chain, and Finance teams to support execution.
  • Coordinate with distributors and partners to ensure smooth operations in the field.

We’re looking for someone who has

• 1–3 years of experience in sales, customer development, or related roles (FMCG or foodservice is a plus).
• Strong communication and relationship-building skills.
• Good analytical thinking and ability to work with data.
• Proactive and willing to learn in a fast-paced environment.
• Basic understanding of HoReCa customers is an advantage.

Mindsets & Behaviours

• Takes ownership of assigned tasks and delivers with accountability.
• Eager to learn and develop commercial skills.
• Team player with a collaborative mindset.
• Agile and adaptable in a dynamic environment.
• Bias for action, speed, and continuous improvement.
• Entrepreneurial mindset: thrives in fast-paced, ambiguous environments; acts as a builder and change agent.

Nice-to-have

• Experience working with distributors or field sales teams.
• Exposure to HoReCa or Out-of-Home channels.
• Digital tools, data-driven sales management.

Relevant Experience

• Supporting sales execution in assigned territories or customer groups.
• Managing relationships with small to mid-sized customers.
• Key account management and joint business planning with GT/ HoReCa customers.
• Successful track record of driving distribution, menu/listing gains, and in-market execution.
• In-store execution, promotions, or activation experience.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes:

• Market-competitive pay and performance-related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward