Technical Service Specialist

About the Company

La Marzocco has traditionally specialized in manufacturing and distributing high-end crafted coffee machines. With a rich heritage in coffee culture, we strive to provide exceptional products and support to our customers worldwide. An exciting opportunity has arisen to join a new, small and energetic team in the La Marzocco Thailand branch office as a Technical Service Specialist.

Responsibilities

• Serve as a point of contact for customers seeking after-sales support, addressing inquiries, resolving issues, and providing technical assistance via phone, email, or in-person.
• Remain in close contact with technical partners to provide ongoing training and machine updates.
• Provide product training and demonstrations to customers and internal staff as needed, and support on-road demos/testing of new products.
• Help organize ongoing yearly events.
• Coordinate installation and service requests and schedule appointments for technicians to perform repairs, installations, and maintenance tasks at customer sites.
• Analyze issues identified in the field and report to the After Sales Manager.
• Work closely with spare parts partner and collaborate with internal teams including sales, marketing and logistics to ensure seamless coordination of service activities and timely resolution of customer issues.
• Assist in the development of after-sales support materials (in both Thai and English), including user manuals, troubleshooting guides, and training materials.
• Travel to customer sites for on-site support or training sessions and develop strong internal and external relationships.

Qualifications

• Previous experience in a technical support role, preferably within the coffee industry or related field.
• Strong communication skills in both Thai and English (oral and written), with the ability to effectively communicate technical information to diverse audiences.
• Ability to think on your toes and outside of the box.
• Excellent organizational and multitasking abilities, with keen attention to detail and the ability to prioritize tasks in a fast-paced environment.
• A proactive and customer-focused mindset, with a passion for delivering exceptional service and building long-term customer relationships.
• Driver’s license and flexibility to travel.
• Interest in specialty coffee is nice to have but not necessary.

Benefits

• A young, dynamic and very passionate environment at all business levels.
• Continuous training on both hard and soft skills to support personal growth.
• Open communication and transparency across the company; your opinion matters.
• Work PC and smartphone provided.
• Performance management policy.
• Excellent coffee.