Cluster IT Specialist

About the Role

As a member of a defined cluster organization, the Associate has responsibility for activities in the cluster. Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives. Responsible to the property for all technology implementation, maintenance and support (including Internet).

Responsibilities

• Provide technology implementation, maintenance and support for assigned cluster properties.
• Maintain computer, PABX and related facilities in a clean and orderly manner.
• Execute systems management processes including patching, pre-emptive maintenance, upgrades, backup and disaster recovery planning and testing.
• Perform user ID management and maintain audit controls.
• Monitor and manage acquisition and maintenance of property-based systems and ensure computer and network operations follow procedures.
• Generate system communications for property users (user tips, alerts, status updates).
• Complete assigned projects within specified time frames and priorities.
• Build and maintain positive relations with Cluster IT team members, Regional IT, property management and technology partners.

Qualifications

• Solid knowledge of server and Active Directory architecture and security implementation.
• Experience with Windows Server operating systems, Active Directory, desktop operating IT and desktop management (GPO).
• Knowledge of Outlook email, approved mobile devices and LAN networks.
• Understanding of Company technical standards and MIPs.
• One year prior experience operating or opening a Company-managed hotel or competitor hotel.
• Competent written and spoken English skills.
• Past project management and organizational skills; potential leadership skills.

Skills

• Back-of-house and guest-facing operational and technical experience with hospitality management systems (desired).
• Awareness of global hospitality technology trends (desired).

Additional Information

• 24x7 availability; able to operate at any part of the city that the cluster serves.
• Located onsite; full-time position; position type non-management.
• Marriott International is an equal opportunity employer.