TH Operations Excellence & Support - Fresh Graduate

About the Role

The Operations team is the heart of Shopee. We build the systems and plans that make the whole company better. If you love organizing things, solving puzzles, and seeing how a big business works behind the scenes, this is the perfect place to start your career.

Responsibilities

• Planning & Manpower (WFM): Plan and manage manpower budgets and headcount requirements, schedule shifts and ensure smooth operations.
• Knowledge Management (KM): Develop SOPs, manage the Help Center portal, and drive knowledge-sharing initiatives.
• Finance & Reconciliation: Perform financial reconciliation for logistics, marketing packages, and digital products, manage wallet adjustments and resolve payment disputes for sellers.
• Seller & Key Account Support: Interact with sellers and internal teams to solve operational issues and help sellers improve platform performance.
• User Experience & Analysis: Use data from surveys and social media to improve local processes, conduct competitor analysis, and enhance customer experience.
• Tech & Chatbot Management: Handle chatbot features, analyze scripts, and manage taskbot setups to provide instant and effective answers to users.

Qualifications

• Fresh graduates from any field (Business, Finance, Arts, etc.).
• Good command of English and Thai (both written and spoken).
• Organized and detail-oriented with strong logical thinking to break down complex problems.
• Proficient in Excel or Google Sheets (comfortable with data, tables, basic formulas).
• Eager to learn about business operations, budgeting, and system management.
• Team player who enjoys coordinating with different departments.