Hotel Manager

About the Role

Job Title: Hotel Manager – Novotel & ibis Chiang Mai Nimman Journeyhub. The Hotel Manager is responsible for the overall management and performance of Novotel & ibis Chiang Mai Nimman Journeyhub, ensuring operational excellence, guest satisfaction, financial performance, and team engagement across both properties. The role provides leadership to all operational departments, drives revenue and profitability, ensures compliance with brand standards, and delivers a consistent and exceptional guest experience.

Responsibilities

• Operational Leadership: Oversee day-to-day operations of both properties; ensure all departments operate efficiently and in accordance with Accor brand standards and company policies; maintain high standards of guest service, cleanliness, product quality, and operational efficiency; lead operational meetings and coordinate cross-functional activities.
• Financial & Commercial Performance: Drive revenue growth and profitability; develop and manage annual budgets, forecasts, and business plans; monitor financial results, labor costs, departmental expenses, and operational productivity; identify opportunities to improve profitability and collaborate with Revenue Management, Sales, Marketing, and Commercial teams.
• People Leadership: Lead, coach, and develop Department Heads and hotel team members; foster a positive workplace culture that promotes teamwork, accountability, and employee engagement; support talent development, succession planning, and performance management; ensure appropriate staffing levels and workforce planning.
• Guest Experience: Champion a guest-centric culture; manage VIP guests, special requests, and service recovery situations; ensure guest complaints are handled professionally and resolved promptly; monitor guest feedback and implement corrective actions to improve satisfaction scores.
• Quality, Compliance & Safety: Ensure compliance with company policies, Accor brand standards, and local regulations; maintain a safe, secure, and healthy environment; oversee health, safety, security, and emergency response procedures and ensure compliance with statutory, licensing, and regulatory requirements.
• Strategic & Business Development: Support implementation of strategic initiatives and business objectives; identify opportunities to enhance guest experiences, operational processes, and revenue streams; participate in hotel projects, renovations, pre-opening activities, and business improvement initiatives; build and maintain relationships with owners, business partners, local authorities, and key stakeholders.

Qualifications

• Bachelor’s Degree in Hospitality Management, Business Administration, Hotel Management, or a related field.
• Minimum 5–8 years of hotel management experience with international hotel brands.
• At least 2–3 years of experience in a senior leadership role such as Operations Manager, Executive Assistant Manager, Resident Manager, or Hotel Manager.
• Experience managing multiple departments and leading cross-functional teams.
• Familiarity with Accor systems and brand standards is highly preferred.

Skills / Required Skills

• Strong leadership and people management skills; excellent communication and interpersonal abilities.
• Strong business and financial acumen; proven ability to drive operational excellence and guest satisfaction.
• Proficiency in hotel management systems, Microsoft Office, and reporting tools; ability to manage multiple priorities in a fast-paced environment.