Learning & Development Manager

About the Role

The People Capability & Development Manager plays a key role in driving the learning, leadership, talent development, and people capability agenda for Lyreco Thailand. This role partners closely with the People & Culture Director, senior leaders, people managers, and regional/global teams to identify business and people capability needs, design practical development solutions, and strengthen leadership capability across the organization. Beyond training delivery, the role acts as a trusted business partner, bringing people insight, business understanding, and a strategic mindset to support organizational performance and future talent readiness.

Responsibilities

• Work closely with the People & Culture Director and business leaders to understand business priorities, people challenges, capability gaps, and development needs across the organization.
• Lead the annual learning and people development planning process, ensuring alignment with business strategy, talent priorities, engagement results, and organizational needs.
• Conduct comprehensive Training Needs Analysis and capability gap assessments; translate insights into clear development plans and practical learning solutions.
• Design, localize, implement, and continuously improve learning and development programs for Lyreco Thailand, including global programs, local programs, leadership programs, sales capability programs, onboarding, soft skills, and manager development.
• Learn, master, and localize existing global training materials, including Global Field Sales Best Practice modules, and other global learning initiatives.
• Partner with senior leaders and people managers to strengthen leadership capability, coaching skills, performance conversations, feedback culture, and team effectiveness.
• Support talent development initiatives, including high-potential development, succession planning support, career development, mentoring, and leadership pipeline building.
• Contribute to broader People & Culture initiatives including employee engagement, performance management, change management, onboarding, retention, and culture-building activities.
• Design and facilitate high-impact learning experiences through classroom training, virtual learning, field coaching, workshops, e-learning, video tutorials, simulations, role plays, and manager toolkits.
• Evaluate learning effectiveness and business impact using participant and manager feedback, behavioral change, performance improvement, and relevant people metrics.
• Use data and people insights to provide recommendations on learning priorities, talent risks, and capability development opportunities.
• Manage learning projects end-to-end, including planning, stakeholder alignment, communication, implementation, reporting, and continuous improvement.
• Work closely with regional and global People & Culture / Learning teams to ensure local implementation aligns with global direction while remaining relevant to the Thai business context.
• Perform other strategic People & Culture projects or assignments as assigned by the People & Culture Director.

Qualifications

• Bachelor’s degree or higher in Human Resources, Organizational Development, Business Administration, Psychology, Education, or related fields.
• At least 6–8 years of experience in Learning & Development, Talent Development, Organizational Development, HR Business Partnering, or related People & Culture functions.
• Experience working in a multinational company or matrix organization is strongly preferred.
• Proven experience in designing, implementing, and managing learning or people development initiatives from end to end.
• Experience in leadership development, talent development, coaching, performance management, employee engagement, or change management is an advantage.
• Strong stakeholder management skills with the confidence and maturity to work with senior leaders and influence across functions.
• Strong facilitation, presentation, coaching, and communication skills.
• Good analytical thinking with the ability to use data, feedback, and business insights to identify gaps and recommend solutions.
• Able to manage multiple priorities, work independently, and deliver results in a fast-paced environment; highly proactive, hands-on, creative, and solution-oriented.
• Experience in a sales-driven organization is desirable.
• Good communication skills in both written and spoken English and Thai.

Skills

• Designing and delivering learning programs, facilitation and classroom/virtual delivery.
• Training needs analysis, evaluation of learning effectiveness, and use of people data to inform decisions.
• Stakeholder management and business partnering with senior leaders.
• Project management of learning initiatives from planning to implementation and reporting.
• Strong presentation and communication skills; ability to work in EN and TH.