Hospitality Executive - Night Shift

Job Purpose:

The Rental Operations Night Shift Associate is responsible for managing and supporting guest and resident needs during overnight hours. This includes handling late check-ins, resolving urgent guest requests, ensuring property safety, and coordinating with on-duty Engineering and Security as needed. The role ensures high levels of service are maintained even during non-peak hours.

Key Result Areas:

• Operational Excellence - Handle late check-ins, check-outs, and guest arrivals. Provide concerns professionally, ensuring a positive resolution and a pleasant stay experience.
• Tenant Satisfaction - Support the team in resolving complaints and addressing member ensuring a clean, safe, and well-maintained environment.
• Property Management - Oversee the overall upkeep and functionality of unit facilities,
• Compliance & Risk - Ensure all operations comply with local laws, safety regulations, and company policies to minimize risk and liability.
• Sustainability - Implement energy-efficient and environmentally responsible maintenance practices to support sustainability goals.

General:

Responsible for overseeing rental operations during the night. Ensures smooth check-in/check out processes, responds to guest or tenant requests, coordinates with relevant departments for urgent issues, and maintains safety and service standards overnight.

Key Qualifications:

• Experience in hospitality, property management, or customer service (preferred).
• Excellent problem-solving skills with the ability to resolve member concerns promptly and effectively.
• Strong communication and interpersonal skills, with the ability to engage effectively with team members and members.
• Able to work night shifts, weekends, and holidays. 5. Ability to work under pressure and manage emergency situations with composure and efficiency.