People Operations Business Partner

About the Company

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About the Role

The People Operations (Pops) team is at the heart of Grab's mission to revolutionise transportation and financial inclusion in Southeast Asia. We are dedicated to finding, nurturing, and retaining the remarkable talent that drives our success and innovation.

As a People Operations Business Partner (Pops BP), you will play a strategic role in aligning business objectives with partners and employees across departments. You will act as a strategic advisor, providing end-to-end HR expertise across organisational effectiveness, talent acquisition, performance management, career development, employee relations, compensation, and workforce planning. This is an individual contributor role based in Bangkok, reporting to the Country Head of People Operations, Thailand.

Responsibilities

• Strategic Business Partnering
  You will diagnose complex problems by connecting insights and challenges across teams; address risks and opportunities with strategic insight; influence business decisions and align people programmes with organisational values; guide managers through performance management cycles, rewards, retention, and talent development; promote inclusion, teamwork, and high performance.
• Strategic Learning & Development
  Identify skills gaps and work with regional L&D to tailor development programmes; partner with business leaders on succession plans and high-potential identification; lead implementation of country-wide L&D initiatives aligned to business strategy and culture.
• Technology and AI Leadership
  Foster technology adoption and the philosophy that every Grabber is a technologist; lead AI-driven HR programs to enhance efficiency and employee experience; use generative AI tools to analyse data, automate tasks, and improve decision-making; champion HR innovation while maintaining a human-centred approach.
• Workforce Planning & Data Analytics
  Guide workforce planning to align resources with goals, address skill gaps via training, oversee talent deployment and anticipate future needs; use People metrics to inform data-based decisions and changes.

Qualifications

• 8+ years of HR experience, with at least 5 years in human resource business partnering in industries such as FinTech, hyper-growth companies, or banking and finance.
• Strong communication skills and ability to build trust and credibility across all levels.
• Experience with HRIS systems and People analytics tools such as Power BI to extract workforce insights and present data to leadership.
• Comfortable working independently or in a team, and able to handle change and uncertainty.
• Familiarity with employment laws and regulations and knowledge of the cultural landscape in the markets we operate in.
• Leadership and strategic thinking skills, with experience leading digital transformation or AI adoption in HR processes.

Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• GrabFlex benefits package to customise your benefits.
• Parental and Birthday leave; volunteering leave (Love-all-Serve-all).
• Confidential Grabber Assistance Programme.
• FlexWork arrangements such as differentiated hours.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.