Chubb Life: Senior Manager - Agency Compensation

About the Role

Senior Manager – Agency compensation will oversee and optimize the entire sales compensation process, including reporting, system enhancements, agent inquiries, and team development, while ensuring compliance and accuracy in compensation calculations and reporting.

Responsibilities

• Manage end-to-end sales compensation processes for both business partners and agents (individuals / corporations).
• Prepare Income Tax certificate on behalf of agency for Revenue Dept submission.
• Prepare relevant reports related to compensation, including insights/analytics on the effectiveness of campaigns/schemes and detecting any mis-selling/inappropriate behaviors.
• Respond to queries from regional office / consultant related to sales compensation and prepare compensation announcements as needed.
• Provide requirements and perform UAT for system modification/enhancement (e.g., new product/partner setup, changes in compensation schemes, changes in core systems).
• Respond to agents/brokers/partners’ enquiries related to sales compensation.
• Perform reconciliation and confirmation of compensation to partners and prepare commission reports to partners.
• Perform manual calculation of compensation when the system cannot support such calculations (e.g., Group Life, new compensation scheme before system implementation, short-term or tactical incentives, extra bonuses/campaigns).
• Provide estimation of compensation accruals to Finance & Accounting as part of month-end close and reduce variance between actual and accrual.
• Drive process automation to reduce manual tasks.
• Lead the compensation team to ensure career development/growth and create monthly, quarterly and annual reports to identify results, trends, and financial forecasts to support financial planning & analysis.

Qualifications

• At least a bachelor’s degree in finance, accounting, economics, or related field.
• Excellent Excel skill (intermediate/advance level is preferred).
• Analytical skill / critical thinking.
• Able to work under pressure and tight schedule.
• Able to work with IT to ensure that the compensation setup in the system is correct and participate in UAT.
• Process improvement mindset and attention to detail.
• Good command of English; able to respond to regional office and/or external consultant’s queries and prepare compensation announcements in both Thai and English.