Guest Service Agent (GO Hotel Chiang Mai)

Front Desk Operations

• Handle guest check-ins and check-outs, manage room assignments, process payments, and maintain accurate records.

Guest Support

• Provide excellent customer service by addressing inquiries, resolving basic complaints, and offering recommendations for local attractions and services.

Reservation Handling

• Manage room bookings, cancellations, and modifications using the hotels reservation system, ensuring accuracy and efficiency.

Coordination

• Liaise with housekeeping and maintenance to ensure guest rooms are ready and guest requests are fulfilled promptly.

Cash and Report Handling

• Perform daily cash handling, billing, and end-of-shift reports according to hotel procedures.