Advisor I - Travel (Vietnamese Speaker)

About the Company

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We design, build, and run fully integrated, end-to-end solutions at speed and scale.

Advisor I - Travel (Vietnamese Speaker): The Customer Service Representative will respond to customer inquiries through phone, email, and live chat, providing assistance with travel deals, promotions, and app functionality.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding travel deals, promotions, and general app functionality.
• Assist customers with booking issues, account management, payments, and applying discounts or promotional codes.
• Explain terms and conditions related to discounts, booking deadlines, and restrictions associated with promotions.
• Investigate and resolve booking errors, payment discrepancies, and technical issues within the app.
• Manage escalated customer issues professionally, ensuring timely and effective resolution.
• Deliver friendly and professional customer service to ensure each customer feels valued.

Qualifications

• Bachelor’s degree or above.
• Native in Vietnamese.
• Able to work in 24-hours shift rotations.
• Proven ability to write clearly, speak fluently, and listen actively in English (CEFR B2 or above).
• Fresh graduates are welcome.
• Fixed term contract.

• Ability to handle multiple tasks simultaneously and efficiently prioritize customer needs.
• Positive attitude, empathetic listening, and patience in dealing with diverse customer concerns.
• Previous customer service experience, preferably in travel, e-commerce, or hospitality.

Benefits

• Relocation package.
• Visa & work permit sponsorship.
• KPI & Attendance incentives.
• Medical insurances.

Additional Information

• Date of joining: 19-Jan-26.
• Employment term: 12 months contract.
• Career Framework Role: Has program required basic skill set to perform routine tasks within simple processes; works with close supervision and clearly defined procedures. Starter without sustained metric performance levels.
• Concentrix is an equal opportunity employer.