Operations Specialist

About the Role

Live Streaming & Family Operations Specialist - Online Karaoke App

Responsibilities

• Live Streamer Management: recruit, screen and manage local live streamers daily to build a quality streamer matrix; engage streamers to address needs, resolve live broadcast issues promptly, and boost activity, retention and content quality.
• Agency & Family Manager Management: acquire and sign local agencies, ensure compliance, establish cooperation and assessment mechanisms, and optimize policies for efficiency; liaise with family managers, build operation systems, and plan targeted activities to enhance cohesion, user stickiness and growth.
• Operational Data Analysis: use Excel to analyze core data of streamers, agencies and families, identify key pain points and growth opportunities, and deliver concise reports and actionable suggestions for strategy adjustments.
• Cross-departmental Collaboration & Compliance: coordinate with product, tech and marketing teams, relay local needs to facilitate product optimization and campaign rollouts; enforce platform rules to ensure compliance and a healthy ecosystem.
• Strategy Optimization: refine strategies for streamers, agencies and families based on Thai culture and industry trends to improve efficiency, user experience and support local market expansion.

Qualifications

• Identity & Education: Thai national, bachelor’s degree or above.
• Language Proficiency: fluent in English (working language: full proficiency in listening, speaking, reading and writing); Mandarin proficiency a plus for coordination with Chinese headquarters.
• Work Experience: minimum 1 year of experience in online live streaming, voice chat or karaoke app operations; familiar with local industry, agency models and family management. Priority given to candidates with local resources or proven track records in streamer incubation and agency/family management.
• Skills: proficient in Excel for data analysis (filtering, functions, charting); data-driven problem-solver with strong logic, adept at streamlining workflows and optimizing strategies.
• Core Competencies: excellent communication, coordination and negotiation skills; proactive, responsible, goal-oriented and adaptable to fast-paced work. Compliance experience in online entertainment preferred.