Business Analyst (Seller Service) (Shopee)

About the Role

• Guide and support enterprise partners through their onboarding, integration, and development journey with Shopee via Open API, and lead relevant communications with internal and external stakeholders to ensure each integration’s success
• Perform User Acceptance Test (UAT) for newly implemented functions, both API focus or features that impacted Open API users
• Act with urgency and ownership when issues arise regarding integration and connectivity; be a problem solver and communicate effectively with partners to ensure continued partners’ success and the highest support quality
• Analyse, align and evaluate business requirements, feasibility and value of feature requests with the Thailand business team and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD)
• Design and generate training and communication materials for internal and external users
• Drive and own high-level strategic initiatives, and be hands-on to roll up sleeves and get things done

Qualifications

• Minimum 2-3 years of experience working in operational, API/OpenAPI integration to internal or external systems as QA, Product Manager, or Product Owner
• Detail-oriented with a demonstrated ability to self-motivate and follow through on projects
• Self-starter and quick learner; independent, flexible, with strong customer focus and sense of ownership
• Strong stakeholder management skills with a customer-oriented and execution-focused mindset

Additional Information

• Work arrangement: onsite
• Employment type: full-time