Head of Business Services

About the Role

The Head of Business Services provides leadership and direction for all business services and administrative support functions at UOB LIVE Bangkok, ensuring effective management of office administration, facilities, government registrations, compliance, quality management and corporate governance, with a focus on business process improvement and automation.

Responsibilities

• Lead and manage the Senior General Administration Manager and Administrative Team (including procurement), fostering a high-performance culture focused on accountability, service and operational excellence.
• Participate in company leadership and cross-functional forums and support continuous improvement initiatives within the Business Services function.
• Oversee general administration and office services, company-wide administrative support, timely government registrations, license renewals and signage tax compliance.
• Monitor service quality, cost efficiency and resource allocation; provide regular reports and updates to the General Manager and executive team.
• Manage procurement: vendor sourcing, evaluation, contract negotiations, and establish/enforce procurement policies and procedures to ensure transparency, cost-effectiveness and compliance.
• Analyze and redesign workflows to improve efficiency, accuracy and scalability; identify and implement automation to reduce manual processes and collaborate with HODs for system adoption.
• Lead change management including user training, SOP development, troubleshooting, and specifically drive Business Process Improvement & Automation using Notion databases, templates and automation features; develop Notion-based SOPs, documentation hubs and user training resources.
• Ensure operations align with Thai regulations and corporate governance standards; oversee ISO 9001 and internal compliance readiness including SOP/work instruction governance, audits and risk registers.
• Identify and mitigate risks impacting business services and operational continuity; develop, implement and maintain policies and procedures within Business Services scope; support internal audits, documentation control and management reviews.
• Coordinate with external law firms for contract, agreement and corporate document review; manage renewals and compliance of corporate licenses, permits and registrations; act as liaison with external auditors, regulators and government agencies.
• Manage insurance and legal administration matters in coordination with Legal Counsel; communicate effectively with stakeholders to ensure legal, compliance and risk mitigation.
• Build and maintain positive stakeholder relationships; ensure professional, ethical and efficient work practices, punctuality, professional grooming, and perform other duties as requested by the General Manager.

Qualifications

• Bachelor’s degree in Business Administration, Management or related field (Master’s preferred).
• Minimum 8–10 years of experience in business services, administration or operations with proven experience managing administrative operations, office facilities, licensing and registrations.
• Exposure to compliance, policy governance, ISO or audit processes preferred.
• Experience coordinating with law firms and handling corporate contracts/documents.
• Strong leadership, organizational and problem-solving skills; ability to lead change management and cross-departmental projects.
• Fluent in Thai and English, with strong written and verbal communication skills.

Skills

• Experience with process documentation, SOP development and user training; familiarity with Notion for databases, templates and automation is required.
• Support for audits, risk registers and governance processes.