Audio Specialist- Freelance AI Trainer Project

About the Role

A project dedicated to assessing and benchmarking advanced agentic audio models against leading systems. The program’s mission is to evaluate and optimize model performance for real-world customer support use cases.

Responsibilities

• Create and execute role-play–based evaluation scenarios that simulate realistic customer service interactions across multiple domains, including:
  • Flight bookings and travel support
  • Financial services
  • Telecommunications and technical support
• Contribute to the development of diverse and representative datasets used to assess conversational audio agents.
• Evaluate model performance across a standardized set of qualitative and quantitative metrics.
• Ensure evaluations reflect real customer expectations for clarity, efficiency, and natural conversational flow.

Evaluation Metrics

• Task completion accuracy and efficiency
• Conversational naturalness (tone, flow, and coherence)
• Audio comprehension and response quality
• Instruction adherence and contextual understanding

Qualifications

• Basic computer programming literacy, including understanding of JSON structures, familiarity with functions and methods, and the ability to reason about structured data and simple logic.
• Technical communication clarity when handling support-style problem-solving.
• Strong verbal communication skills in a simulated customer support context.
• English proficiency including fluency across reading, listening, writing, and speaking.
• Comfort working with structured prompts, evaluation rubrics, and technical guidelines.

Technical & Equipment Requirements

• Access to a high-quality microphone to ensure clean, reliable audio input during evaluations.
• Device capable of running audio recording software and opening large technical documentation.
• As a contractor, supply a secure computer and high-speed internet.

Benefits

• Pay range: $11 to $30.65 per hour, with exact rate determined by experience, expertise, and geographic location. Final offer amounts may vary.
• Company-sponsored benefits such as health insurance and PTO do not apply to contractors.

Additional Information

• Job title: Audio Specialist – AI Trainer
• Employment type: Contract
• Workplace type: Remote
• Seniority level: Mid‑Senior Level