Shop Manager - AIS SIAM

About the Company

AIS is transforming from "Telecom Service Provider" into "Digital Life Service Provider" offering innovative services for customers' daily life. We realize that people are the most important factor to drive sustainable growth of the company. We always strive to develop and create growing opportunity for our people by offering challenging work according to individual's talent. As we are adapting ourselves to rapidly changing environment, our people will have opportunity to work in various challenging projects. Our culture emphasizes teamwork and meritocracy as we believe that people are the most important factor behind our success.

About the Role

The Shop Manager at AIS SIAM is responsible for the overall operational excellence and customer satisfaction within their assigned AIS retail store. This role involves leading and developing a team to ensure a premium customer experience, and maintaining brand standards.

Key Responsibilities

• Oversee daily store operations, including opening and closing procedures, inventory management, and cash handling, ensuring compliance with company policies and procedures.
• Lead, motivate, and develop a team of sales and service professionals to achieve individual and store sales targets, KPIs, and service standards.
• Conduct regular performance reviews, provide constructive feedback, and identify training needs for team members.
• Ensure exceptional customer service delivery, resolving customer complaints and inquiries efficiently and effectively.
• Collaborate with management and other departments to align store operations with broader company objectives.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3-5 years of experience in retail management, preferably within the telecommunications or electronics industry.
• Proven track record of achieving sales targets and driving customer satisfaction.
• Strong leadership, team management, and interpersonal skills.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficiency in using retail management software and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as per retail operational needs.
• A results-oriented mindset with a passion for customer service and technology.