T&T -- Graduate Analyst - Sales & Service - TH

Work you will do:

• In the Sales & Services offering, you will leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance our client’s customer relationships with immersive experiences powered by leading digital arts.
• Eighty percent of the customer moments that make up their brand happen in the sales and service experience.
• We not only help our clients to make those memorable for their customers, but we integrate their whole business around those moments—whether it’s a trip into their supply chain, logistics, and fulfilment, or advancing the customer mind-set of their employees and partners.
• Collecting and understanding client business and technical requirements
• Developing techno functional solutions within Salesforce – with focus on Sales and Service
• Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce – Cloud for Customer, Sales Cloud and Service Cloud platform
• Interacting with internal, client and partner stakeholders
• Participating in solution design, implementation, and systems integration
• Contributing to overall deliverables
• Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget
• Continuously engage and follow up end to end customers’ journey

Enough about us, let’s talk about you

• Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines
• Able to run workshops to define requirements and use cases
• Experience of capturing business requirements
• Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)
• Experience in front-end framework with good knowledge of SQL, HTML and CSS
• Able to carry conversations as a consultant with different level of stakeholders