Service Owner - Compute

Job Purpose:

The Service Owner is responsible for the overall management and ownership of a specific IT service or set of related services within the organization. This role plays a pivotal role in ensuring that the service meets the needs and expectations of its users, aligns with business objectives, and delivers value to the organization. The Service Owner defines the service strategy, manages service design and delivery, and acts as the primary point of contact for all service-related matters.

Responsibility:

• Develop and communicate a clear service strategy, including objectives, scope, and goals.
• Align the service strategy with the organization's business and IT objectives.
• Define the service portfolio, including service offerings, service levels, and service catalog items.
• Collaborate with stakeholders to design and develop the service, ensuring it meets user needs and quality standards.
• Oversee the day-to-day delivery and operation of the service.
• Monitor service performance, availability, and reliability, taking proactive measures to ensure continuous improvement.
• Act as the primary point of contact and accountable owner for the service.
• Define and manage service-related policies, standards, and procedures.
• Ensure that the service complies with relevant industry regulations and internal policies.
• Manage service risks and compliance requirements.
• Collaborate with internal and external stakeholders, including service providers and vendors.
• Gather and prioritize user feedback and requirements to enhance the service.
• Continuously identify opportunities for service improvement and optimization.
• Drive service enhancements and enhancements based on feedback and performance analysis.
• Manage the budget and financial aspects of the service, including cost optimization and resource allocation.

Qualification:

Education:

• Bachelor's degree in a relevant field (e.g., Business, Information Technology).
• ITIL or relevant service management certification is preferred.

Experience:

• Experience in service management or related roles.
• Proven track record of successfully managing and owning IT services.
• Strong understanding of service management frameworks and best practices.
• Deep understanding of cloud computing services (IaaS, PaaS, SaaS) and data center infrastructure.
• Experience in virtualization and container orchestration technologies.
• Knowledge of cloud migration strategies and execution.
• Skills in managing high-availability systems and disaster recovery planning.
• Understanding of capacity planning and resource optimization in cloud environments.