Project & Delivery Manager

Purpose of the Role

The Project & Delivery Manager is crucial in assisting our customers with migrating to Amadeus solutions and enhancing their existing solutions on the Amadeus platform. Our customers include retail, business, and online travel agencies across the Asia Pacific region.

This role requires a unique combination of skills to interface and coordinate with customers, commercial sales teams, architecture and solutions design teams, development teams, and implementation teams. The Delivery Senior Specialist may participate in pre-sales activities, such as customer workshops, to provide expertise and validate solution designs from a delivery perspective. They are responsible for the overall definition, planning, and execution of projects.

You’ll be responsible for defining, planning, and coordinating projects of varying sizes—from multi-month migrations to short-term enhancements. You’ll form and guide project teams, support alignment with plans, manage risks, and ensure stakeholders are informed throughout the project lifecycle.

Main Responsibilities:

• Delivery Management
  Define project structure including resources within relevant delivery domains; establish budget and baseline
  Proactively manage the ongoing pipeline and status of all deliverables, according to customer commitments and expectations, including standard products, bespoke development, consulting and other services
  Obtain committed delivery timescales internally. Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates
  Create, manage and keep updated a dashboard per customer in order to provide accurate status of all deliverables, including risks & issues
  Provide a regular executive summary covering the risks/issues that need management attention
  Act as prime point of escalation for all ongoing delivery issues
  Manage and maintain the project tracking and management tools, templates and processes
  Provide regular KPIs about the delivery practice, including forecast vs actual cost, and resource capacity availability and utilization
• Solution Engineering
  Work as needed with commercial and Pre-sales teams to analyze customer systems and service requirements and propose appropriate Amadeus solutions
  Identify specific actions necessary to integrate Amadeus products/services
  Establish and manage the product/solution integration schedule
  Support sales activities through the presentation and documentation concerning product/solution integration
• Project Team Management
  Coordinate virtual project team members and be responsible for the setting of clear roles and responsibilities
  Hold team members accountable for their work within the project
  Ensure compliance to all defined processes and reporting standards
  Proactively monitor and manage project risks and issues, including mitigation plans
  Ensure project team members work effectively and efficiently throughout the project, with clear communication and alignment on project objectives
• Operational Relationship Management
  Act as the operational point of contact for key accounts, aligning customer operations, commercial, and customer stakeholders
  Ensure operational touchpoints with customers (including representation in Quarterly Business Reviews) ensuring actions and commitments are executed
  Proactively monitor service performance, manage escalations and operational crises, and mobilize operations teams based on customer priority
  Maintain a clear operational view of the customer and feed insights, expectations, and improvement areas back into the Amadeus operations organization

Relevant Experience

• Proven experience in Project/Delivery management or equivalent in the travel industry
• Strong business acumen and ability to create strategic customer relationships
• Knowledge of IT and travel industry systems, with relevant consulting or project management experience
• Advanced communication, negotiation, and conflict management skills, with a willingness to travel
• Strong organisational, negotiation, and problem-solving skills
• Relevant degree in IT, Computer Science, Engineering, or Travel & Tourism
• This role requires valid and unrestricted work rights in Thailand.

What we can offer you ?

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our custom