L1 Desktop Support Engineer TH

About the Company

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a skilled Desktop Support Engineer to join our team in Thailand. If you thrive in a fast-paced environment and enjoy solving technical challenges, this is the perfect opportunity for you!

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

Key Responsibilities:

• Identify device issues by reading error codes displayed on the equipment.
• Replace or swap faulty hardware components when required.
• Diagnose and troubleshoot faults using diagnostic tools and software.
• Perform upgrades of hardware components when necessary.
• Provide assistance to support teams from other service providers.
• Work in staggered shifts when required.
• Travel to different sites as part of job responsibilities.
• Perform additional duties as assigned.
• Manage inventory and oversee the movement of company stock.
• Maintain accurate records of all goods entering or leaving the stockroom, including new and returned items.
• Manage and supervise inventory ordering, storage, and stock levels.
• Update inventory records and documentation regularly.
• Apply common inventory management techniques.
• Prepare and maintain daily, weekly, and monthly reports on IT stock.
• Generate trend analysis reports on common failures affecting end-user devices.

Requirements

• Typically 2–4 years of applied skills and relevant experience.
• Industry-standard certifications, such as CompTIA A+, or equivalent work experience of at least 3 years.
• Completion of required training and certifications, or at least 3 years of equivalent experience, to perform warranty hardware repairs for HP, Dell, and Lenovo devices, including parts ordering, repair/replacement, and defective part returns.
• Strong working knowledge of Windows operating systems, including troubleshooting issues and performing full system rebuilds based on client-specific documentation.
• Familiarity with OSX, iOS, and Android operating systems to provide best-effort support to end users using these devices.
• Practical knowledge of Microsoft Office applications, antivirus solutions, and desktop services to troubleshoot and resolve software-related issues.
• Ability to use provided knowledge base articles to resolve issues related to client-specific applications.
• Strong customer-facing soft skills, including effective verbal and written communication.
• Ability to apply intermediate subject-matter knowledge to resolve a range of common IT issues.
• Capable of exercising independent judgment within established practices and procedures to determine appropriate solutions.
• Contribute as an informed team member by providing analysis and limited input on projects.
• Assess unique situations and recommend appropriate technical and procedural solutions.
• Demonstrate strong customer service orientation.
• Fluent English communication skills, both spoken and written.
• Ability to communicate in the local language at a conversational level.
• High attention to detail and the ability to work independently as well as collaboratively on multiple projects.
• Ability to manage multiple tasks and adjust priorities while meeting deadlines.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Thailand and be at the forefront of IT support excellence!