Sales Development Representative

About the Company

Teleport is Southeast Asia's leading integrated logistics provider, on a mission to make logistics faster, more affordable, and more reliable. We are building the infrastructure to make next-day delivery accessible across the region.

About the Role

We are looking for a driven Sales Development Representative (SDR) to accelerate customer acquisition by engaging and qualifying inbound leads and converting them into high-quality opportunities. You will be the first point of contact for prospective customers, shaping their first impression of Teleport and ensuring well-qualified opportunities move efficiently through the sales funnel. This role supports sales productivity and contributes to building scripts, FAQs, and call insights for future scaling.

Responsibilities

• Proactively engage inbound leads from paid campaigns via calls and messaging
• Qualify prospects based on defined criteria (use case, shipment volume, urgency, operational fit)
• Understand customer needs and position relevant Teleport solutions
• Schedule qualified meetings for the BD team with clear context and notes
• Maintain accurate and up-to-date deal records in HubSpot and log call outcomes, customer requirements, objections, and next steps
• Manage and prioritize 200+ active leads efficiently and ensure structured handover to the BD team
• Reach out to new platform sign-ups to guide them toward placing their first order and address basic pricing, operational, and onboarding questions
• Capture recurring customer questions, objections, and pain points; share insights with Product, Commercial, and Operations teams
• Contribute to the development of call scripts, FAQs, and sales playbooks to improve lead-to-meeting and activation rates

Qualifications

• 1 - 3 years of experience in sales, telesales, customer engagement, or lead qualification
• Experience handling high volumes of leads or customer interactions
• Exposure to logistics, e-commerce, SaaS, or marketplace businesses is a plus
• Experience using a CRM system (HubSpot preferred)

Skills

• Strong phone presence and written communication skills
• Organized with strong follow-up discipline and comfortable managing multiple leads and conversations simultaneously
• Able to follow processes while adapting to different customer situations; basic data awareness to notice common patterns in conversations

Additional Information

• Work arrangement: onsite
• Employment type: full-time