Contact Center Agent

Responsibilities

• Answer customer inquiries and provide product or service information
• Handle complaints, requests, and follow-ups professionally
• Resolve issues efficiently and escalate complex cases when necessary
• Record and update customer information accurately in the system
• Meet service quality, productivity, and customer satisfaction targets

Qualification

• Good communication and interpersonal skills
• Customer-focused mindset
• Ability to work under pressure and handle multiple tasks
• Basic computer and system navigation skills
• Teamwork and problem-solving abilities
• Good command of English (spoken and written)