Complex Claim Adjuster

Your future team

Our Claims team is dedicated to delivering exceptional customer outcomes while protecting AIG's financial and reputational interests. Working across a broad range of Property & Casualty claims, the team handles complex and high-severity matters, ensuring fair, timely, and compliant claim resolutions through strong technical expertise and stakeholder collaboration.

Your contribution at AIG

As a Complex Claim Adjuster, you will serve as a technical claims expert responsible for managing complex Property & Casualty claims, including litigated matters and customer complaints. You will play a key role in driving quality claim outcomes, providing technical guidance to colleagues, collaborating with internal and external stakeholders, and supporting operational excellence across the claims function.

How you will create an impact

• Manage complex Property & Casualty claims, including complaints and litigated cases, ensuring timely and compliant claim resolution.
• Provide technical expertise and guidance on complex claims to colleagues and business stakeholders.
• Maintain claims quality through claim reviews, sound reserving practices, and adherence to regulatory and internal standards.
• Drive process and workflow improvements to enhance operational efficiency and customer experience.
• Partner with internal stakeholders to resolve complex claims issues and support business objectives.
• Manage claim costs through effective reserving, settlement, and expense control.
• Oversee external partners, including loss adjusters and legal counsel, to ensure service quality and compliance.
• Adhere to AIG's risk management framework, policies, controls, and regulatory requirements.

What you'll need to succeed

• Proven experience in Property & Casualty claims handling, including complex and litigated claims.
• Strong technical knowledge of coverage interpretation, investigation, reserving, and claims resolution.
• Experience managing customer complaints and external partners, including loss adjusters and legal counsel.
• Strong analytical, negotiation, and decision-making skills.
• Excellent stakeholder management, communication, and collaboration abilities.
• Ability to provide technical leadership and influence across functions.
• Fluency in Thai and full professional proficiency in English.

Benefits That Take Care of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.