T&T Senior Consultant - Sales & Service (Salesforce Functional) - TH

About the Company

Location: Bangkok, TH

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We are a force for good through WorldImpact and advise clients on purpose-led, inclusive and sustainable business practices. We seek talented individuals driven to excel and innovate and are committed to creating a culture of respect and inclusion.

Responsibilities

• Be an expert in the Digital Sales and Marketing Automation domain and provide a deep understanding of relevant Salesforce solution(s).
• Own business requirements, functional design and process design (including scenario design, flow mapping, customer journeys), prototyping, configuration, testing, training and defining support procedures.
• Lead the design and implementation of technology and creative business solutions for clients and take the lead on projects to solve complex problems.
• Build and maintain relationships with key client stakeholders and sponsors and collaborate with digital experts across disciplines.
• Support RFP and proposal responses and related sales activities.
• Demonstrate leadership behaviours including commitment to learning and development, accountability, effective communication and relationship-building, integrity and collaboration.

Qualifications

• Tertiary qualification in a relevant technology, business, or marketing discipline.
• 3–8 years' experience in consulting and/or CRM implementation in an enterprise environment.
• Functional or techno-functional expertise in one or more of Sales Cloud, Service Cloud, Marketing Cloud; relevant Salesforce certification(s) are a plus.
• Development experience in Apex, VisualForce, Force.com or Java/J2EE; AMPScript experience is a plus.
• Experience configuring and implementing integration between Salesforce Core and Marketing Cloud and a strong understanding of Agile/iterative delivery methodology.
• Client-focused, results-oriented, a team player with drive and determination to continually learn and develop.
• Ability and willingness to travel locally and abroad and to work outside the office base as required.
• Good articulation and communication skills in English.