Software Engineer (Technical Support - MA)

About the Role

Software Engineer (Technical Support) at Data Wow responsible for maintaining existing systems, resolving bugs and performance issues, and acting as the technical bridge to clients.

Responsibilities

• Take full ownership of existing systems, analyzing and resolving bugs or performance issues during the maintenance phase
• Bridge the gap between technical complexity and client understanding, maintaining strong professional relationships
• Independently manage and prioritize support tickets based on urgency and impact without constant supervision
• Dive deep into codebases to identify underlying issues and implement sustainable long-term fixes
• Maintain and update technical documentation to streamline team troubleshooting and efficiency

Qualifications

• Strong expertise in NextJS and NestJS
• At least 1 year in Software Development or Technical Support roles
• Professional communication with high empathy and excellent interpersonal skills
• Highly self-managed, able to multitask and deliver under pressure

Benefits

• Work from Home & Flexible Working Hours
• Choose Your Gear: Mac or Windows
• Comprehensive Benefits
• Grab Credits
• Free language courses, certificate fee coverage, and job-related training
• 10+ days of annual leave