Support Engineer - Chinese Speaker

About the Role

Do you enjoy solving complex technical problems? At AppsFlyer, the Support Team is a critical part of AppsFlyer’s business. As a customer-obsessed company, our Support Engineers interact with customers daily to ensure they have an excellent AppsFlyer experience. You will assist customers to achieve success, provide feedback to Engineering to fix bugs and evolve the product, and help update our knowledge base. The role is highly collaborative and requires working across departments.

Responsibilities

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication
• Work with the customer's app development team to troubleshoot SDK implementation issues
• Collaborate closely with CSM, Product, Engineering, Partners and other teams to troubleshoot technical issues
• Enrich the client Knowledge Base with relevant technical information
• Create and lead support improvement processes across the company

Qualifications

• Passion for superior client experience
• Fluent in Chinese and English
• Experience in technical customer support with strong communication skills for complicated issues
• Advanced experience (4+ years) in SQL or other querying languages
• Mobile (iOS, Android) development/QA experience is a bonus
• Logical thinking; action-oriented with strong organizational, analytical and problem-solving skills
• Highly adaptable, fast learner, inquisitive; ability to multitask and work independently

Additional Information

• Web / mobile marketing and digital advertising experience is a plus
• Ability to integrate, test, and troubleshoot mobile SDKs
• Understanding of REST APIs
• Data analysis experience
• Being referred by an AppsFlyer team member is a plus

As a global company operating from 25 offices across 19 countries, AppsFlyer ensures equal opportunities and promotes recruitment of diverse talents without consideration of race, gender, culture, or sexual orientation.