IT Support Service Delivery (Intern)

Objective

To provide hands-on exposure to IT operations, infrastructure, and support services, while assisting the IT team in delivering efficient technology services to the organization.

Key Responsibilities

• Assist in day-to-day IT support and helpdesk operations.
• Set up and configure laptops/desktops for new joiners.
• Maintain asset inventory and update documentation.
• Support troubleshooting for hardware/software/network issues.
• Assist with Microsoft 365, Teams, and SharePoint administration.
• Participate in IT infrastructure upgrades or migration projects.
• Provide user training or create user guides where needed.

Key Driving Objectives

• IT Support End User Service Management for SEA and North Asia following the lead guidance
• Provide first-level ITSM support and assist with the IT Service Delivery Lead in the preparation of weekly management reports.
• Facilitate the rollout, adoption, and continuous improvement of Project Microsoft 365 (M365).
• Support Project Asset management, AI Self Service implementation and operations.

Learning Opportunities

• Exposure to a real-world enterprise IT environment.
• Hands-on experience with ticketing systems (e.g., ManageEngine).
• Basic knowledge of system administration (Windows, Active Directory).
• Understanding ITIL processes and incident/change management.
• Gain communication skills in a professional workplace.

Qualifications

• Currently pursuing a Diploma/Degree in IT, Computer Science, or related fields.
• Eagerness to learn, proactive attitude, and strong problem-solving skills.
• Good communication and teamwork skills.