Senior Officer, Operation & Strategy alignment

About the Role

Imagine being at the center of strategic execution for the world's largest jewellery brand. If you thrive on turning business priorities into actionable plans, driving cross-functional alignment, and using data to improve performance, then you might be our next Senior Officer, Operation & Strategy Alignment at Pandora Production.

Strategic Planning & Execution

• Manage and maintain initiative and project workplans, ensuring clear timelines, milestones, deliverables, and accountability across functions.
• Support annual, quarterly, and monthly planning cycles by consolidating inputs and tracking progress against agreed priorities.
• Monitor project execution, identify risks, dependencies, and potential delays, and proactively drive follow-up actions.
• Maintain governance tools, project trackers, and action logs to ensure execution discipline and visibility across the organization.

Business Analysis & Performance Insights

• Consolidate operational and performance data from multiple sources to provide accurate and timely insights for management decision-making.
• Develop KPI reports, dashboards, and trend analyses to identify performance gaps and improvement opportunities.
• Review project and operational performance against targets, milestones, and expected outcomes.
• Prepare management summaries highlighting key findings, risks, business impacts, and recommendations.

Cross-Functional Alignment & Governance

• Facilitate alignment meetings, workshops, and governance reviews involving stakeholders across Product Development, Prototype & Samples, I&PD Excellence, manufacturing sites, and supporting functions.
• Prepare meeting materials, discussion topics, decision logs, and action trackers to support effective execution.
• Ensure stakeholders remain informed on priorities, project status, critical dependencies, and key decisions.
• Drive accountability by following up on commitments and monitoring completion against agreed timelines.

Transformation & Change Management

• Support the implementation of transformation initiatives, continuous improvement programs, and operational excellence projects.
• Develop communication materials, implementation updates, training documentation, and change-management support activities.
• Gather feedback from users and stakeholders, identify implementation challenges, and drive issue resolution through appropriate channels.
• Maintain SOPs, process documentation, implementation records, and governance references to support sustainable change adoption.

Performance Management & Continuous Improvement

• Monitor KPI performance, project risks, action plans, and issue resolution activities to ensure alignment with business objectives.
• Maintain performance dashboards and reporting systems to ensure transparency, accuracy, and data integrity.
• Track overdue actions and performance gaps while driving corrective actions and continuous improvement initiatives.
• Support leadership teams with concise performance updates, key risk assessments, and decision-support information.

Qualifications

• Bachelor’s degree or higher in Engineering, Business Administration, Strategic Management, Supply Chain Management, Project Management, Data Analytics, or a related field.
• Minimum 3-5 years of experience in Product Development Operations, PMO, Strategy Deployment, Project Coordination, Business Planning, Operational Excellence, or a related environment.
• Experience coordinating cross-functional projects and driving alignment among diverse stakeholders.
• Strong understanding of KPI deployment, performance management, governance processes, and business planning activities.
• Experience in Manufacturing, Product Development, NPI, or Operations environments would be an advantage.
• Strong analytical thinking with the ability to transform data into meaningful business insights and recommendations.
• Excellent planning, organization, project coordination, and execution management skills.
• Strong stakeholder management, facilitation, communication, and presentation skills.
• Proactive, detail-oriented, and highly organized with strong follow-through and accountability.
• Proficient in Microsoft Office applications; knowledge of Power BI and Minitab is highly desirable.
• Professional certifications in Project Management, Lean, Lean Six Sigma, Change Management, or Strategy Deployment would be an advantage.
• Good communication skills in both English and Thai.