Telemarketing Executive (Japanese - English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Job Description

The Telemarketing Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package. The role represents Anantara in a courteous, enthusiastic and diligent manner; guests invited on a holiday package preview will be required to attend a 90 minute sales presentation on the benefits of shared ownership with Anantara Vacation Club. It is the Telemarketing Executive’s responsibility to ensure each guest clearly understands the offer and is qualified to attend the presentation.

Responsibilities

• Contact potential guests by telephone to sell a discounted holiday package.
• Make outbound dials at a rate of at least 20 dials per hour and meet efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximize preview bookings.
• Employ an empathetic, listening, problem-solving approach to overcome objections and persuade guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure all guests meet the qualifications and details of participation of each offer and ensure timely and accurate documentation.
• Effectively manage company-assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude.
• Excellent communication skills and excellent listening skills (verbal & non-verbal).
• Works independently as well as being an active team player; multi-tasks.
• Problem solving and negotiating ability; presents oneself as a professional role model.
• Minimum one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession.
• Tertiary or university education desirable, though not essential.