Customer Advisor

Responsibilities

• Answer incoming calls, emails and chat and perform outbound calls related to client products, customized products and services. Advisor require to cross-sell the products when needed
• Provides informs related to orders and returns status
• Identify customer requirements and ensure they are answered or routed through the appropriate support channel
• Follows the process and procedures for changes in client, if required
• Collecting and providing feedback regarding client products, website, and advertising
• Locating authorized dealers who carry client products
• Provide call backs to consumers if required to resolve inquiry that require off-line such as outbound calls to shipping carriers or consumers and other off-line work as deemed necessary and appropriate by client
• Demonstrate a strong customer services orientation and take responsibility to ensure that customers are satisfied
• Provides high level or professionalism and competent customer service and can communicate effectively with customers

Qualifications

• Foreign national
• Fluency in Mandarin (Traditional Chinese) and English (B2) is required
• Bachelor degree
• Welcoming fresh graduates
• Work onsite: Bangkok, Thailand

Benefits

• KPI & Attendance incentives
• Medical Insurances
• Relocation package: Work visa sponsorship, Flight, Accommodation

Additional Information

• Contract type: 1 year (annual renewal); Permanent (full time)
• Employment type: Full time, onsite
• Working shift & schedule: Able to work in assigned shift schedules; 5 working days