Senior Business Analyst [Digital Banking Domain]

About the Company

BRED IT (Thailand) Ltd. is a wholly owned subsidiary of the French bank BRED Banque Populaire (BPCE Group). Established in 2008 as the IT hub for BRED Group commercial banks across Southeast Asia, the Pacific and the Horn of Africa, BRED IT also provides remote IT services to Paris headquarters. The company (≈200 employees) hosts and manages all layers of BRED international banks' information systems (infrastructure to applications: Core Banking, Internet/Mobile Banking, E-Payments) on a 24x7 basis. Activities include projects (Java, COBOL, PHP, DataStage) and production/DevOps.

Responsibilities

• Analyze, challenge and formalize business requirements, ensuring alignment with BRED Group standards, target operating model and mutualized solutions.
• Translate business needs into functional specifications, user stories, workflows, process maps and acceptance criteria.
• Review and validate technical specifications to ensure they address business requirements and operational constraints.
• Contribute to technical solution design with technical leads, architects, developers, vendors and infrastructure teams.
• Prepare and facilitate workshops, working sessions and committees with business, IT, vendors and stakeholders.
• Engage with bank business stakeholders to understand needs, pain points, processes and strategic objectives.
• Coordinate with vendors to clarify scope, assess feasibility, obtain quotations, review proposals and follow up on delivery commitments.
• Support test strategy and preparation: test scenarios, test cases, acceptance criteria and expected results; perform functional testing and first-level validation.
• Coordinate UAT, non-regression testing and defect management with QA, business users, vendors and development teams.
• Prepare training materials and conduct training sessions for bank users, support teams and operational stakeholders.
• Contribute to change management activities to ensure adoption of new digital banking solutions.
• Support project planning and delivery tracking with the Program Manager, including scope, milestones, dependencies, risks and priorities; monitor progress and escalate risks or blockers.
• Ensure documentation of business processes, functional specifications, decisions, user guides and operational procedures.
• Ensure functional consistency across Digital Banking channels (Internet Banking, Mobile Banking, Payments, onboarding, authentication, APIs and partner integrations).
• Identify opportunities for process optimization, standardization and reuse across BRED international subsidiaries and contribute to continuous improvement.

Qualifications

• Minimum bachelor’s degree in computer science/engineering or equivalent experience.
• Excellent level in English (writing and speaking); proficiency in French is a plus.
• Good knowledge of digital banking industry practices and core banking systems.
• Relevant technical and functional experience in the digital banking domain.
• Effective communication, presentation and relationship management skills to interact with bank management, vendors and technical teams.
• Strong analytical and problem-solving skills; customer-centric mindset and business acumen.
• Strong project management methodology and organization (Agile). PMP / PRINCE2 / Scrum Master certification is a plus.

Skills

• Technical skills: SQL and Java; ability to investigate systems (database queries, technical logs).
• General understanding of web development, application programming, mobile app development, database and system design.
• Familiarity with API management (REST, SOAP, XML interfaces) and integrations with partners.

Benefits

• Attractive compensation (fixed + performance bonus).
• Hybrid working mode: 9 days non-fixed work from home per month, flexible hours; additional 10 days Work From Anywhere per year; work-from-home allowance for equipment.
• Annual leave 14–25 days; Provident Fund with company contribution from 6% up to 12%.
• Medical and life insurance covering employee and dependent (spouse and child from day one), OPD coverage THB 2,500 per visit for 31 visits/year, IPD coverage, dental THB 4,000/year, eye care THB 5,000/year.
• Employee Assistance Program (EAP), learning and development benefits, monthly activities and staff wellness program, annual health check.