Brand Key Account Management (Junior, Senior and Lead)

About the Role

Drive the commercial performance and revenue of all Mall/Brand sellers under your responsibility. Act as a strategic partner to key brands, educating them on Shopee features, promotional campaigns, and deep market insights to ensure their long-term success.

Responsibilities

• Act as a strategic partner to key brands, educating them on Shopee features, promotional campaigns, and providing market insights to ensure long-term success.
• Interface with internal marketing and product teams to ensure new and existing brands get maximum visibility and seamless operations on the platform.
• Gather boots-on-the-ground insights from your team to develop macro-level recommendations, internal campaign strategies, and process improvements.
• Work across local teams to share knowledge, replicate best practices, and maintain high team morale during major sale seasons.
• (For Lead positions) Supervise and mentor a team of BKAMs, KAMs and others, driving continuous growth in their productivity, motivation, and professional development.

Qualifications

• Bachelor’s or Master’s Degree in Business Administration, Marketing, or a related field.
• 2–5 years of experience in Key Account Management, Business Development, or Merchandising; experience in Fashion brands or E-commerce is a strong advantage.
• Strong logical thinking and data analysis capabilities with a result-oriented, self-driven mindset and a proven ability to solve complex problems.
• Proficient in English with the ability to draft professional reports and present effectively to a broad set of stakeholders, both in-person and over the phone.
• For Lead positions: Proven people management skills with experience supervising a team, driving productivity, and fostering professional development.
• Energetic and able to thrive in a fast-paced, dynamic environment while consistently achieving challenging KPIs.
• Strong organizational and negotiation skills, with the ability to manage multiple priorities and interact with diverse business partners.

Skills

• Account management, business development and sales experience.
• Data analysis and strategic thinking.
• Negotiation and stakeholder communication.
• Familiarity with e-commerce platforms and digital marketing campaigns.