IT Analyst

Job Summary

Analyze user & customer complaints and identify root causes through systematic problem-solving and technical analysis.

Job Description

Roles & Responses

• Understand infrastructure architecture and end-to-end service flows to support operational and troubleshooting activities.
• Analyze user & customer complaints and identify root causes through systematic problem-solving and technical analysis.
• Perform system administration tasks, including user requests handling, on-call 7x24 support, and operational activities.
• Develop and implement solutions to continuously improve the quality and reliability of all services.
• Design infrastructure solutions and implement new platforms to support service expansion and technology enhancement.
• Apply project management skills to plan, coordinate, and execute infrastructure and service improvement initiatives.

Qualifications

• Bachelor’s or Master’s degree in Telecommunications Engineering, Computer Engineering, Computer Science, Information Technology, or related fields.
• 0–5 years of experience, preferably in fixed broadband technology.
• Strong knowledge of networking fundamentals and network troubleshooting.
• Experience or knowledge in AI/ML, customer support, network implementation, and network quality control, including root cause analysis.
• Programming skills are an advantage: Unix Shell Script, Python, PHP, DevSecOps, C#.
• Good command of English (written and spoken).
• Able to standby on-call outside business hours with on-call allowance provided.