Assistant Marketing Communications Manager

About the Role

Location: The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Thailand, 83110. Schedule: Full Time. Onsite.

Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours and encourage guests or callers to purchase or schedule preview package sales/tours.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty to Marriott.
• Communicate with potential owners via telephone to set up preview package sales/tours and explain details and requirements related to attending a sales presentation.
• Encourage guests or callers to purchase or schedule preview package sales/tours and verify eligibility requirements prior to scheduling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing); receive, record, and relay messages accurately and legibly.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Follow company policies and procedures; ensure professional uniform and appearance; maintain confidentiality and protect privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; use clear and professional language and telephone etiquette.
• Develop and maintain positive working relationships; support team to reach common goals and ensure adherence to quality expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.