Insurance Telesales Section Head (AVP/VP)

About the Role

This role is responsible for leading the motor & non-motor insurance telesales team to ensure strong execution of sales plans, productivity improvement, and quality standards. The incumbent will manage day-to-day telesales operations, drive team performance, develop frontline sales capability, and support business growth through sales management and cross-functional coordination.

Responsibilities

• Lead the motor insurance telesales team to achieve assigned sales, conversion, and productivity targets.
• Execute sales plans, campaigns, and initiatives in line with company direction and business priorities.
• Monitor daily, weekly, and monthly sales performance, pipeline movement, and operational KPIs; manage forecasting, incentive tracking, and regular performance reviews.
• Identify performance gaps and implement action plans to improve results at team and individual levels.
• Lead, coach, and develop managers, supervisors, and telesales staff; build a high-performance culture with clear expectations and accountability.
• Support recruitment, onboarding, ramp-up of new team members, and strengthen frontline coaching capability in partnership with training teams.
• Oversee day-to-day telesales operations including lead allocation, call productivity, follow-up discipline, and sales workflow efficiency.
• Review and improve call scripts, sales approaches, and operating processes to enhance conversion outcomes.
• Ensure telesales activities comply with OIC requirements, internal policies, and data privacy standards; monitor sales quality and call handling standards.
• Work with QA and compliance to address audit findings and complaints, promote ethical selling, and maintain governance.
• Collaborate with marketing, product, operations, QA, compliance, and technology teams to support sales execution and provide frontline insights for campaign and product improvements.
• Support management reporting by summarizing performance trends, risks, and improvement opportunities and contribute to projects related to sales process improvement and team expansion.

Qualifications

• Minimum 8–10 years of experience in telesales, call center, sales, or insurance sales operations.
• At least 5 years of management experience leading telesales teams, preferably in motor insurance or non-life insurance.
• Strong experience in sales performance management, team coaching, and productivity improvement.
• Good understanding of motor insurance products, telesales processes, and sales compliance requirements.
• Experience in CRM systems, sales reporting, and performance analysis.
• Strong communication, leadership, and stakeholder management skills.
• Good command of Thai and workable English communication.

Additional Information

• The company will conduct a background check for any criminal record prior to employment.
• Location: Phaya Thai, Bangkok (On-Site 100%).