Assistant Event Sales Manager

JOB SUMMARY

• Communicates service needs to chefs and stewards throughout functions.
• Totals charges for group functions, and prepares and presents checks to group contacts for payment.
• Verifies banquet rooms, restaurants, and coffee breaks are ready for service.
• Verifies proper centerpieces are displayed on every table.
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use.
• Checks in with guests to verify satisfaction.
• Sets tables according to type of event and service standards.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Maintains cleanliness of work areas throughout the day.
• Supports compliance with brand standards and legal obligations.
• Supports and leads shift teams to provide consistent, high quality service.
• Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings.
• Communicates performance expectations and trains staff in processes.
• Assists more senior managers in completion of financial and administrative duties.
• Strives to continually improve guest/event and employee satisfaction and maximize financial performance.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

OR

• If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area.

Preferred

• Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills.

CORE WORK ACTIVITIES

Management of Event Operations associated with Banquets, Event Services

• Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
• Leads shifts and actively participates in the servicing of events.
• Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.).
• Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental).
• Attends pre-event/pre-convention meetings as needed to understand group needs.
• Communicates critical information to the Banquet, Event Services and Event Technology teams.
• Conducts room function inspections prior to each event to ensure the room is set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management Standards.
• Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology employees.
• Manages departmental inventories and assets including par levels and maintenance of equipment.
• Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs).
• Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.)
• Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction.
• Works with Event Planning team to verify flawless delivery of events.

Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards

• Verifies knowledge and understanding of OSHA regulations are up to date.
• Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Participates in the development and implementation of corrective action plans.

Providing Exceptional Customer Service

• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from manager as necessary.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary.
• Meets and greets guests.
• Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Assisting in Human Resource Activities

• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews.
• Supports training when appropriate.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Schedules employees to ensure shift coverage and meet business demands and productivity goals.