Night Manager - Aman Nai Lert Bangkok

About the Company

Location Overview Join our team in Aman Nai Lert. Amid the skyscrapers of central Bangkok, Thailand’s first urban Aman hotel and residences will rise from the verdant sanctuary that is Nai Lert Park. Here, history and nature will come together to tell a new Aman story, one entwined with the exceptional legacy of Thailand’s revered Nai Lert family.

Scope of Work: The Night Manager role involves a range of duties, taking responsibility for the hotel operation. Ensuring to maintain high standards of delivering stellar customer service to all our guests to create memorable hospitality experiences throughout their stay, ensuring that “personalized service” is always at the forefront of everything we do during night hours. The role includes ensuring safety and security in accordance with the policies, standards, and guidelines established by the hotel and the corporate office. In addition, Night Manager acts as Management representatives during the overnight shift and all concerns will be directed to the Night Manager, being the key person for all overnight staff.

Responsibilities

• Ensure that the Brand is protected and that business partners and guests are surprised and delighted by their on-property experience in the traditions of the Aman culture.
• Represent Hotel Management during night hours and act as the key contact for all overnight staff and guest issues.
• Operate the Front Office on the overnight shift with efficiency, professionalism and profitability, including accurate completion of operation documents and financial procedures (credit limit checks, cashier closures, registration cards, rebates, paid outs) and ensure any irregularity is addressed the following day.
• Maintain complete knowledge of Aman standard operating policies and procedures for the Front Office, packages, promotions, hotel daily services, activities, events, room features, amenities, hotel venues and emergency procedures.
• Provide warm, genuine and personalised arrival and departure experiences; personally welcome VIPs and repeat guests; oversee personalised check-in and check-out procedures, including reservations and financial transactions.
• Ensure the Night Audit process is carried out successfully and that all reports related to Front Office operations and Thailand’s regulations are completed according to required timelines.
• Supervise, guide, train and support team members to ensure adherence to hotel policies and procedures; maintain department organisation, manning and productivity based on forecasted occupancy.
• Create a positive, highly motivated working environment that promotes teamwork, deliver inspirational leadership, delegate responsibility, expect accountability, and provide effective performance feedback, recognition, rewards and disciplinary action with HR assistance when necessary.
• Communicate guest preference information to operational departments and develop strong communication channels among team members while ensuring integrity and confidentiality of information at all times.
• Ensure maximum safety and security of guests and employees during emergencies in accordance with hotel and corporate policies, standards and guidelines.
• Be flexible to work variable hours, including weekends, holidays and evenings as required.

Additional Information

Please note that this is not an exhaustive list of everything that needs to be done. Aman employees always find new ways to look after the business, their guests, and their colleagues.