Client Manager, FSI

Role Summary

The Client Manager, FSI is the primary relationship owner for NTT DATA's banking, insurance, and capital markets clients in Thailand. This role is accountable for growing and protecting revenue within an assigned portfolio of FSI accounts — driving renewals, identifying upsell/cross-sell opportunities, and acting as the client's trusted advisor across NTT DATA's technology and services portfolio (cloud, cybersecurity, data & AI, application services, infrastructure). The Client Manager works closely with Delivery, Presales, and Solution teams to ensure client satisfaction and to convert relationships into commercial growth.

Key Responsibilities

• Own the end-to-end relationship for a portfolio of FSI clients, serving as the primary point of contact for senior client stakeholders (CIO/CTO/Head of Technology and their teams)
• Develop and execute account plans/strategies aligned to client business priorities and NTT DATA's FSI go-to-market strategy
• Own revenue targets for the assigned portfolio, including renewal rate, upsell/cross-sell, and net new bookings
• Identify, qualify, and progress new opportunities within existing accounts, coordinating with Presales and Solution Architects to shape proposals
• Manage the full contract/renewal lifecycle — tracking expirations, negotiating renewal terms, and mitigating churn risk
• Monitor account health (SLA adherence, CSAT/NPS, delivery performance) and escalate risk signals internally before they affect the relationship
• Partner with Delivery/Service teams to ensure commitments made to clients are met and issues are resolved proactively
• Maintain accurate pipeline, forecast, and account data in CRM
• Stay current on FSI regulatory trends (e.g., BOT guidelines, data localization, digital banking licensing) and translate them into relevant NTT DATA offerings
• Represent NTT DATA at client events, industry forums, and executive briefings

Requirements

Experience

• 5–10+ years in account management, client relationship management, or enterprise sales, with direct experience selling to or managing banking/insurance/financial services clients in Thailand
• Proven track record of owning and growing a revenue-bearing account portfolio (quota-carrying experience preferred)
• Experience working with IT services, systems integration, or technology solution providers is highly preferred
• Familiarity with FSI regulatory and technology landscape (core banking, digital channels, payments, risk/compliance systems) is a plus

Skills

• Strong commercial acumen — able to identify whitespace and build a business case for expansion
• Executive-level stakeholder management and negotiation skills
• Comfortable working cross-functionally with Presales, Delivery, and Solution teams to shape and deliver client outcomes
• Fluent in Thai and English (written and spoken)