Learning & Development (L&D) Coordinator

About the Company

Accor Plus is a lifestyle membership program by Accor, offering exclusive benefits to members, including hotel accommodation discounts, dining discounts, and special offers from Accor hotels across the Asia-Pacific region. The program is designed to provide members with enhanced value and elevated experiences in travel and dining.

About the Role

The Learning & Development (L&D) Coordinator is responsible for supporting the Operations teams by onboarding, coordinating training, and employee development initiatives across the organization. This role works closely with managers and stakeholders to ensure employees are equipped with the necessary knowledge, skills, and capabilities to achieve business objectives and operational excellence.

Responsibilities

• Coordinate onboarding activities, orientation programs and induction sessions for new employees.
• Support implementation of training calendars, learning initiatives and training logistics.
• Track attendance, maintain training records and monitor mandatory learning completion.
• Assist in developing training materials, presentations and learning content.
• Facilitate classroom or virtual training and provide coaching and employee development support.
• Identify training needs with department leaders and evaluate training effectiveness with improvement recommendations.
• Maintain communication with stakeholders and support HR/People & Culture projects as assigned.

Qualifications

• Learning & development principles, training facilitation and coaching techniques.
• Performance management support and experience with HRIS and learning platforms.
• Microsoft Office (Word, Excel, PowerPoint).

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or related field.
• Minimum 3 years of experience in Learning & Development, Training Coordination, or Human Resources.
• Experience facilitating training sessions preferred; experience supporting operational teams is an advantage.
• Good command in English communication skills.

Benefits

• Comprehensive Group Health Insurance Coverage.
• Dental Benefit of THB 3,000 annually.
• Exclusive Accor Plus Membership with special privileges on accommodation and dining across the Asia-Pacific region.
• Heartist Card granting employee discounts at participating Accor properties worldwide.
• Annual leave starting at 7 days and increasing with tenure, up to 12 days per year.
• 19 Public Holidays per year and additional leave entitlements in compliance with labor regulations.
• Birthday Gift Voucher and Annual Staff Celebration Party.