Client Development Manager TH

About the Role

Reporting to the Country Manager TH at Van Cleef & Arpels, you will be responsible for developing and implementing a client strategy in Thailand boutiques by rolling out the Maison's loyalty programs and supporting the sales team in client outreach. You will build a service-oriented boutique environment, roll out CRM initiatives, analyze business impact and relay the Maison’s Client Development vision to the Thailand market.

Responsibilities

• Develop CRM strategies and KPIs for the Thailand market.
• Co-pilot with Country Manager to create yearly CRM strategic plan including budget planning for Thailand.
• Develop clear CRM goals and KPIs, provide dashboards and tools to boutiques for regular monitoring.
• Work closely with boutique teams to translate findings into follow-up actions and support boutique managers and CRM Ambassadors in using CRM dashboards and tools.
• Curate bespoke client experiences and journeys for local High Jewelry events and in-boutique activations.
• Partner with boutiques and departments to ensure in-boutique refreshments meet Maison standards with regular review.
• Acquire new potential clients by partnering with third parties such as mall VIP clubs and private membership clubs.
• Manage client data, ensure client database integrity and meet Maison standards in data capture.
• Direct client studies to understand the client landscape and identify growth opportunities.
• Oversee implementation of CRM campaigns and client digital projects within the market and collaborate with the Regional Client Development team.
• Instill an appointment mindset within boutiques and motivate utilization of the clienteling app; consolidate boutique feedback and report roadblocks.

Qualifications

• Rich experience in client development in the luxury retail industry.
• Passion for High Jewelry, Art & Culture.
• Self-driven, organized and collaborative individual with strong attention to detail.
• Ability to thrive in a fast-paced environment and be results- and client-driven.
• Excellent communication and interpersonal skills.
• Master Thai and English; other Asian language(s) would be a plus.

Benefits

• Career development focus with immersive trainings on the Maison’s history, know-how and creations.

Additional Information

• Send your application online; if your profile matches, HR will contact you for interviews with the HR Business Partner TH, Country Manager TH and Managing Director SEA.
• If not successful, you will receive an email notification.