Boutique Manager - Rado

About the Role

Operation in the store / Sales product to achieve the target. Responsible in managing the shop under assignment and the daily operation of the shop including customer service, staff management, stock management, brand presence through all merchandising and sales turnover.

Responsibilities

• Conduct daily store check and stock check in-store to ensure proper brand presence and accuracy.
• Co-ordinate with team to organize working schedule for sales staff in shop.
• Achieve a monthly sales budget and efficiently operate the POS system to ensure all sales transactions (credit card, cash, deposits) correspond to daily sales turnover.
• Prepare necessary sales and stock reports (daily and monthly), expense reimbursement, credit card slips submission, and submit to head office.
• Ensure store is operated under clean and presentable conditions and all windows are properly displayed; refresh merchandise as needed.

Inventory

• Monitor and review stock levels considering customer needs and trends; advise Retail Manager with suggestions to increase sales.
• Conduct daily audit of stock management including merchandise receipt, transfers and sales.
• Manage customers’ reservations and waiting lists for unavailable products.

Coaching to sales representative

• Staff motivation and encouragement; ensure Customer Service Officer delivers a high standard of service to all customers.
• Lead the team with good discipline and integrity.
• Collaborate with Retail Manager to develop internal training/coaching programs on selling skills, product knowledge, customer service, marketing, and competitions.
• Evaluate sales performance daily and motivate sales staff per guidelines from Retail Manager.
• Problem solving with strong organizational, time management, prioritization, and multitasking skills; able to communicate and give clear directions from back office to team and set expectations.

Communication

• Provide Retail Manager with reviews and updates on store and staff management matters.
• Discuss with Retail Manager suggestions relating to business issues to facilitate improvement in store operation.

Marketing/ Customer Relationship Management

• Handle customer complaints effectively.
• Create loyalty/regular customers who may become VIPs.
• Brainstorm and support Retail Manager on in-store promotions and CRM programs.

Reporting

• Prepare weekly reports and monthly presentations for internal and external use.
• Perform monthly sales reports to submit to Brand Manager and HQ.

Qualifications

• Bachelor’s Degree or higher in related fields.
• At least 1 year working experience in retail sales operations; passionate about watches; preferably experience with fast moving goods/products.
• Possess a leadership style, service-minded, sales-oriented and able to handle multiple tasks.

Skills

• Excellent communication and interpersonal skills.
• Excellent command of English. Any other language an asset.
• Strong sales and negotiation skills and ability to understand and present technical details.
• Proficient in using POS systems and handling transactions.
• Computer literacy and knowledge of Microsoft Office software.

Additional Information

Job Location: 87 Wireless Road, 10330 Bangkok, Thailand (Bangkok)

Company Address: The Swatch Group Trading (Thailand) Limited 4th Floor, M. Thai Tower, All Seasons Place 87 Wireless Road Pathumwan District TH-Bangkok 10330 Thailand