Head of Markets & Securities Services Operations

About the Role

Head of Markets & Securities Services Operations at HSBC Global Services Limited

Responsibilities

• Support strategic development of MSS businesses
• Client Servicing, Management & Retention
• Ensures error-free and efficient operations across all products and clients
• Adopts best practices across MSS products and client segments from other markets
• Monitor new products in the market and ensures that the operations can support changes/ new products in the market
• Support new product and client implementation
• Manages operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
• Creates environment for effective team work and maintaining high team morale / job satisfaction

Qualifications

• 8+ years of experience in the finance industry, ideally in operations supporting investment banking or securities services business.
• Strong product knowledge and understanding on clients’ requirement and industry practices.
• Experience in managerial role(s).
• Strong Communication Skills; ability to articulate complex issues concisely and in clear language.
• Ability to identify, manage and mitigate risk effectively; strong awareness on conduct-risk and other Non-financial risk elements applicable to Operations.
• Strong problem solving capability, able to multi-task well under pressure and in times of ambiguity. Organized with systemic approach to programme execution.
• Experienced people management and organization skills.
• Experience in working with a wider group of stakeholders including Front Office, Product Control and Technology.
• Experience in managing regulators, vendors and other external stakeholders.