Boutique Supervisor

About the Company

Having joined the LVMH Group in 1995, the Maison FRED honors its founder’s unquestioning love of sun-light and color with its sun-infused creations, demonstrating its mastery of personalization and the sheer versatility of its collections. Today, the FRED brand continues to epitomize an unconditional love of gemstones, pearls and golden light, creating collections that burst with radiant elegance.

About the Role

Reporting to the Boutique Manager, we are actively looking for a Supervisor to join our team in Bangkok. He/she will be responsible for meeting individual and boutique sales targets, providing exceptional client service levels at all times, cultivating and maintaining a loyal client base and assisting with daily boutique operations.

Responsibilities

• Develop every sales opportunity that arises, and offer extraordinary customer service
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing
• Follow all the sales & operations processes and requirements according to the Company policies and directions
• Perform daily stock take and sales reports
• Supervise the day-to-day operations within the team
• Assist customers enquiries, complaints and aftersales
• Manage the integration of new joiners and assist the Boutique Manager to assign responsibilities
• Manage and lead the team and ensure adherence to service standards
• Support and guide teammates in achieving their goals and developing their skills
• Respect, support and work efficiently with everyone to create a dynamic team
• Manage workload of the team through prioritization and organization of work tasks
• Support events, activities and change of visual merchandising with the marketing team
• Maintain the best boutique conditions at all times, e.g. cleanliness, safety, security etc

Qualifications

• At least 4-5 years’ experience in retail operations with a successful track record gained from jewelry or high-end luxury retail industry
• Sales and result-oriented
• Excellent customer service skills
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
• A team player with a can-do attitude