Head of Retail T&O

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Stakeholder Relationship Management

• Act as a single point of contact (trusted advisor) for senior stakeholders and influencers. Support effective retail business change by building relationships with business leaders, technology and operational business partners.

Change Implementation Planning & Management

• Anticipate the business challenges, objectives of the Retail T&O initiatives to be undertaken, high level budgets and success criteria.
• Undertake scoping and evaluation of new initiatives. Define overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
• Ensure that there is a business perspective on how the new operations and technical capabilities will be delivered to the Retail Business.
• Initiate the implementation plan for Group & Country Retail T&O projects. This will include all the activities that the business needs to do to prepare for new operation process and technical components.

Managing RUN

• Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause. Track for continuous improvement.

Sustainable Improvements

• Build a sustainable process for measuring benefits to ensure Retail T&O resources are aligned to business initiatives which provide the highest ROI.

หมายเหตุ : ธนาคารมีความจำเป็นจะต้องดำเนินตรวจสอบและเก็บข้อมูลประวัติอาชญากรรมของผู้สมัครในตำแหน่งงานนี้เพื่อตรวจสอบคุณสมบัติหรือลักษณะต้องห้ามตามนโยบายของธนาคาร

Remark: The Bank requires the checking and collection of criminal records for candidates of this position in order to verify qualifications and/or disqualifications for the job position in accordance with the Bank’s policy.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site