IT Helpdesk Engineer (English & Thai Speaking) (SEA Group)(Contract)

About the Team

Corporate IT provides internal IT services, delivering helpdesk support, stable networks and reliable IT systems to enable business operations and strategic goals. As a Helpdesk Engineer you will implement IT operations according to policy, interpret system and user issues, and provide technical support in a fast-paced environment.

Responsibilities

• Provide day-to-day technical support to end users and ensure smooth operation of computers, network devices and printers
• Troubleshoot and resolve end-user application issues and maintain technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Perform first-level troubleshooting and support for scheduled server backups, system monitoring and reports

Qualifications

• Diploma or degree in Computer Science, Information Technology or related field preferred
• Minimum 3 years of relevant experience in a similar role
• Strong communication skills in English
• In-depth knowledge of computer hardware, software and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows Server administration; basic knowledge in Linux server administration is a plus
• Professional qualifications such as Microsoft certification or CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices (firewall, switch, IP phones, wireless controller, access points) is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support for infrastructure issues or activities
• Enthusiastic, willing to learn, good interpersonal skills and strong analytical/troubleshooting ability