Multi-Property General Manager - JW Marriott Phuket Resort & Spa Chalong Bay and Courtyard by Marriott Chalong Bay Phuket

HOTEL DESCRIPTION

The 189-key JW Marriott Phuket Chalong Bay Resort & Spa and the 280-key Courtyard by Marriott Phuket Chalong Bay are located at the northern end of Chalong Bay. The JW Marriott Resort features 146 rooms and 43 villas situated on the northwest side of the property, with the villas in a designated area to create an exclusive environmen for guests. It will be closest to the beach and will include two outdoor pools. Nearly 2,000 square meters of meeting space will be centrally located between the JW Marriott Resort and the adjacent Courtyard Hotel, allowing for shared use.

The Courtyard Hotel offers 280 contemporary guest rooms, including options for couples and families, is located on the southwest end of the property. While this hotel is further from the beach, its rooms overlook the pool or the surrounding landscaping.

Both hotels are conveniently located just a 10-15 minute drive from Chalong Pier, the largest pier on the island, which provides access to nearby islands such as Phi Phi. For more shopping and dining options, Phuket Town is a 10-15 minute drive away, offering a chance to explore local culture. Courtyard Phuket Chalong Bay is an operating hotel, opened in March 2026 while JW Marriott Phuket Chalong Bay Resort & Spa is expected to open in Q3, 2027.

JOB SUMMARY

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

The ideal candidate for this role should have previous experience as a General Manager in the Asia Pacific region, especially within the Southeast Asia market, along with pre-opening resort experience.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and